Help with TRam Studio

Contact us

Email engage@tramenterprise.com. One address for everything — technical questions, billing, account access, and security reports. It reaches a person, not a queue.

Response times

Type of request	Target first response
Service outage or a security issue	Same business day
Something is broken but there is a workaround	1 business day
Questions, how-to, billing	2 business days

Business hours are 9:00–17:00 US Eastern, Monday to Friday, excluding US public holidays. These are targets, not contractual commitments; a contractual service level is available as part of a written agreement.

What to include

The fastest answers come from messages that include:

• your workspace or account email;
• the agent name and, where relevant, the run ID shown on the run record;
• what you expected to happen and what happened instead;
• the approximate time it happened, with the time zone.

Please do not email passwords or API keys. If you believe a key has been exposed, say so and we will help you rotate it.

Reporting a security issue

Email engage@tramenterprise.com with “Security” in the subject line. Please give us a reasonable opportunity to investigate and remediate before public disclosure. We do not currently run a paid bug-bounty programme, and we will not pursue action against good-faith research that respects customer data and avoids service disruption.

Billing and cancellation

Subscriptions renew automatically and can be cancelled at any time, taking effect at the end of the current billing period. See the Terms of UsePrivacy PolicySupport for the full terms.

Documentation

Every agent publishes its own endpoint and an OpenAPI description inside Studio. For an overview of the platform, see the Studio page and the use-case library.