These terms govern your use of the TRam Enterprise website, TRam Studio, and our related services.
These Terms of Use (the “Terms”) are a legal agreement between you (“you” or “Customer”) and TRam Enterprise Technologies LLC, an Ohio limited liability company (“TRam”, “we”, “us”). They cover the tramenterprise.com website, the TRam Studio platform, our APIs, and any related services we provide (together, the “Services”). By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
If you are entering into these Terms on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.
TRam Studio lets you configure software agents that carry out tasks you define — reading documents you supply, answering questions from your own content, calling tools you enable, and returning structured results. The Services include a record of each run showing the steps taken.
We may change, add to, or discontinue features. Where a change materially reduces functionality you are paying for, we will give reasonable notice.
You must be at least 18 and capable of forming a binding contract. You are responsible for the accuracy of your account information, for all activity under your account, and for keeping credentials and API keys confidential. Notify us promptly at engage@tramenterprise.com if you believe an account or key has been compromised.
Paid plans are billed in advance on the interval shown at purchase, through our payment processor. Fees are stated in US dollars and are exclusive of taxes, which you are responsible for except for taxes on our income. Unless required by law or stated otherwise in writing, fees are non-refundable and subscriptions renew automatically until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period.
Plans include usage limits. We may apply rate limits, and we may suspend or throttle usage that exceeds your plan or that threatens the stability of the Services.
You retain all rights in the documents, data, prompts, and other materials you provide (“Customer Content”). You grant us a limited licence to host, process, transmit, and display Customer Content solely to provide and support the Services, and to comply with law.
We do not use Customer Content to train foundation models, and we do not sell Customer Content.
You are responsible for Customer Content and for having the rights and permissions necessary to supply it to the Services, including any consents required for personal data it contains.
The Services use artificial intelligence, including third-party language models. Output may be incomplete, inaccurate, or unsuitable for your purpose, and identical inputs may produce different results. Output is not legal, financial, medical, tax, or other professional advice.
You are responsible for reviewing Output before relying on it, and for any decision you make on the basis of it. You must not use the Services as the sole basis for a decision that has legal or similarly significant effects on an individual without meaningful human review.
As between you and TRam, you own the Output generated from your Customer Content, subject to these Terms and to the terms of the underlying model providers. Output may not be unique; similar output may be generated for others.
You must not, and must not permit anyone else to:
The Services rely on third parties, including cloud infrastructure and model providers, and on any integrations you choose to connect. Your use of a connected third-party service is governed by that provider's terms. We are not responsible for third-party services, and we do not control their availability.
Each party may receive information of the other that is marked confidential or would reasonably be understood to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers who need it and are bound by similar obligations, or as required by law.
We maintain administrative, technical, and physical safeguards designed to protect the Services and Customer Content. No method of transmission or storage is completely secure, and we do not guarantee uninterrupted or error-free operation. Unless we have signed a separate written service level agreement with you, the Services are provided without any uptime commitment, and free or trial plans carry no availability commitment of any kind.
We may suspend access without notice where necessary to protect the Services, other customers, or to comply with law, and will restore access as soon as reasonably practicable.
TRam and its licensors own the Services, including all software, documentation, models of operation, and the TRam and TRam Studio names and marks. Except for the limited right to use the Services under these Terms, no licence is granted. Feedback you provide may be used by us without restriction or obligation.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, TO EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR TO LIABILITY THAT CANNOT BE LIMITED BY LAW.
You will defend and indemnify TRam against third-party claims arising from Customer Content, your use of the Services in breach of these Terms, or your violation of law or third-party rights. We will defend and indemnify you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights.
These Terms apply while you use the Services. Either party may terminate for material breach not cured within 30 days of written notice. We may terminate or suspend a free or trial account at any time.
On termination your right to use the Services ends. For 30 days after termination you may request an export of Customer Content; after that period we may delete it in the ordinary course, subject to backups and legal retention requirements.
We may update these Terms. If a change is material, we will give notice by email or in the Services before it takes effect. Continued use after the effective date constitutes acceptance. The current version is always posted at this page.
These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law rules. The state and federal courts located in Cuyahoga County, Ohio have exclusive jurisdiction, and each party consents to that jurisdiction and venue. Before filing, the parties will attempt in good faith to resolve the dispute by discussion between senior representatives for 30 days.
These Terms, together with any order form or written agreement referencing them, are the entire agreement between the parties on this subject. If a provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other's consent, except to a successor in connection with a merger or sale of substantially all assets. A failure to enforce a provision is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control. You may not use the Services in violation of US export control or sanctions laws.
TRam Enterprise Technologies LLC
Broadview Heights, Ohio, USA
engage@tramenterprise.com